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Mitsosa Luggage Shipping and Return Policy

FREE Same Day Delivery in Manhattan!

Free Shipping Policy

Mitsosa Luggage is proud to offer Free Ground Shipping on all domestic orders over $75 placed on our website. 
We make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days. Business days include Monday -  Friday, excluding holidays.
If an item ordered is out of stock, we will inform you via email of the expected delay or provide you with other options. Please note that orders consisting of more than one brand will likely to arrive at their destination over multiple days due to varied processing times. At this time, we are unable to offer free shipping to Alaska, Hawaii, Puerto Rico, and International destinations. 

International Shipping may take 1 to 4 weeks. USPS offers no guaranteed delivery date on International Shipments. Shipping price is estimated based on average USPS shipping rates. We will calculate shipping rates based on fees given directly from USPS and all TUMI products are not available for shipment outside the United States.

On all international shipments, customers are responsible for paying inbound taxes, duties, and fees (and any subsequent return fees).
Please call 1-212-247-0572 or email us at info@mitsosaluggage.com with any questions regarding International and expedited shipping.

Free Returns Policy

As long as the product is in new, unused condition and in the original box or packaging, we will definitely give you a full refund of your order and the credit will be back in your account as soon as the return process has been completed.
- As long as you receive the WRONG ITEM, DEFECTIVE PRODUCT or ANY ITEMS that YOU DID NOT PLACE THE ORDER, you may return it FREE OF CHARGE!
- If you would like to return with other personal reasons, the first shipping, UPS return label and restocking fee (luggage only) will be deducted from the full refund on your order.
- Due to the fact that we have many sophisticated leather items and scratch sensitive premium aluminum/poly carbonate products, we are unable to cover the whole expense for both shipping and returning items.
- We would definitely give you a full refund with the deduction of the shipping cost from us, as long as we receive the merchandise back from you in a new, unused condition.
 
You can return your purchase within 30 days from the receipt of the shipment and credits will be issued usually within 72 hours of receipt. 
For all returns of international shipments including Canada, Alaska, Hawaii, Puerto Rico and other international destinations, customers are responsible for paying inbound taxes, duties, and extra fees (any subsequent return fees).
Once your return is received and inspected, as long as the merchandise is in new, unused condition, your refund process will start processing.
The credit will be automatically applied to your credit card or original method of the payment within 7 days and please note that, depending on credit card companies, it may take an additional 2-10 business days to be back in your account.
If products that are not in new, unused condition returned to us they will be returned to the shipping address on file and original payment method will be charged an extra return shipping fee.


Call Us: 1-212-247-0572   

Email: info@mitsosaluggage.com 

Address: 40 W 55th St. New York, NY 11361